We care about our clients and their patients. When our clients’ patient past-due medical accounts are placed with MD Medical Solutions we send the first letter to the debtors with an outline of payment options for them to choose from, along with a friendly follow-up phone call to determine whether the patient received our letter. At that time, we review the problem and attempt to obtain payment in full and/or make a payment arrangement for the past-due account. Our soft collection program is designed to collect outstanding balances utilizing a non-aggressive telephone and letter sequence approach when pursuing account placement. Although the ultimate goal is to resolve any non-payment issue and to collect the outstanding balance, equal weight is given to customer retention.
Our program takes the form of a third party audit-based inquiry on the placed accounts, with an emphasis on avoiding further collection activity. Because soft collections programs are non-aggressive, they are well suited for the majority of clients’ customer base.
At MD Medical Solutions during the development of an appropriate soft collection program, our clients are able to set the guidelines utilized for letter sequences, telephone contact, and duration of account placement.
Our MD Medical Solutions soft collection program boosts cash flow and maintains the integrity of the client and patient relationship.
Any account placed in our soft collection program may be transferred to our aggressive debt collection program at the clients’ or our company request.
Please contact us today at 1-800-810-3191 Ext: 1, and let’s discuss on what our professional business network can do for you.